Our Approach to
Customer Service
“Thank you for reaching out,
how can I help you?”
At TFL, we are committed to delivering top-notch customer service by connecting you directly with our dedicated team members for all your inquiries, questions, and concerns. We take pride in being responsive, helpful, and accountable for our services and promises. Our goal is to find solutions and deliver results promptly whenever issues arise.
Personalized Support
Our knowledgeable customer service team provides personalized support to ensure we meet your needs. In addition to exceptional personal assistance, our website is designed for easy navigation, with a user-friendly checkout process. The price you see is the price you pay—no hidden service fees.
Experience seamless and supportive customer service with TFL.
Philosophy
We understand that accessing event tickets can sometimes be tricky, so our customer service team is dedicated to not only assisting with the current issue, but also teaching you how electronic ticket transfers work, so you are set up for success with future orders. Our team will also follow up if your situation requires troubleshooting beyond the initial conversation. No inquiries slip through the cracks at TFL.
Frequently Asked Questions
Who is TFLpartners.com?
We are a service provider that contracts with hundreds of companies to provide excellent customer service and support to their customers and members. We specialize in support for live event entertainment such as concerts, sports, and theater events throughout the United States and the world. We partner with companies that range from small start-ups to Fortune 100 enterprise clients.
Why did I get an email from TFLpartners.com?
You likely purchased tickets to a live event through one of our partner clients’ websites. In doing so, you would have received an email receipt or order update email from us.
Why did I not get my tickets right away?
In many cases, tickets are available for sale prior to them being available for delivery. Often, these tickets are not ready for transfer until closer to the event date. Venues may also have delivery delays, meaning tickets can only be transferred a few hours before the event. The most common delay period is 48 hours, as part of ticket security measures to protect you. Rest assured, even if you do not receive your tickets immediately, your order is confirmed, and the tickets will be sent to you in time for the event. During your purchase and on your receipt email, you will see an estimated delivery date that will help you know when to expect your tickets.
Why do my tickets come from another ticket source?
We source tickets from a variety of partners to provide our clients and their customers with the best possible options and prices. Although you purchased tickets from one site, they could be provided by any number of our ticketing partners, including but not limited to MLB, Ticketmaster, Live Nation, etc. We are required to deliver your tickets through the primary platform chosen by the venue, team, or artist for the event, even if the purchase is made through our site.
How do I use my electronic ticket?
Electronic tickets are usually provided as E-Tickets or Mobile Tickets.
• E-Ticket: This ticket can be downloaded to your mobile device, typically in PDF format. Present the E-Ticket from your device upon arrival, and the venue staff will scan the barcode(s).
• Mobile Ticket: This ticket is transferred to you through the platform used by the venue, team, or artist. You must accept the ticket by creating an account on that platform. Sometimes, Mobile Tickets are provided as a link; clicking the link will display the tickets immediately.
In either form, the ticket barcodes will be scanned from your mobile device when you enter the event.